Handle demos before landing the customers.
Gap analysis for customer requirements and technical specifications, Generating Blue Print and Document all technical processes, requirements, flows, and diagrams
Prioritize customer requirements and technical specifications.
Supervise the design and technical solution.
Communicate the requirements to the development team, and perform sanity testing for developed solutions.
Perform project management activities for end-customer projects.
Develop scripts for data merging and migration.
Deliver & Implement customer solutions, including Reports and dashboards creation and deployment.
Handle customer training/ Inquiries.
Manage day-to-day operations as troubleshooting problems arising from regular use, production support, and maintaining the platform.
Manage support cycle and set priorities of customer support requests/ On-demand support.
Writes reports, document, and present analyses, project status, risks, and issues.
Contribute to the Manual and tutorials either written or videos.