Handle demos before landing the customers.
⦁ Gap analysis for customer requirements and technical specifications, Generating Blue Print and Document all technical processes, requirements, flows, and diagrams
⦁ Prioritize customer requirements and technical specifications.
⦁ Supervise the design and technical solution.
⦁ Communicate the requirements to the development team, and perform sanity testing for developed solutions.
⦁ Perform project management activities for end-customer projects.
⦁ Develop scripts for data merging and migration.
⦁ Deliver & Implement customer solutions, including Reports and dashboards creation and deployment.
⦁ Handle customer training/ Inquiries.
⦁ Manage day-to-day operations as troubleshooting problems arising from regular use, production support, and maintaining the platform.
⦁ Manage support cycle and set priorities of customer support requests/ On-demand support.
⦁ Writes reports, documents, and presents analyses, project status, risks, and issues.
⦁ Contribute to the Manual and tutorials either written or videos